CSR & Sustainability - May 6, 2020

Delivery Hero works side by side with public institutions and donates over 200,000 meals

  • Delivery Hero is increasing its commitment to support local communities and provide essential goods to people in need
  • Partnering with governments, charities and other public institutions, Delivery Hero is leveraging its logistics to better serve vulnerable communities
  • Activities include donating meals to health workers and essential personnel, providing groceries and meals to high risk groups, and extending delivery of sanitizers, masks and medical supplies
  • Delivery Hero has donated over 200,000 meals and vouchers across its markets to support communities and health workers dealing with the crisis

Berlin, 6 May 2020 – As the world’s leading local delivery platform, Delivery Hero SE (“Delivery Hero”) is broadening its social responsibility to support local communities in their battle against the spread of COVID-19. By partnering with local governments, public institutions and charity organisations, Delivery Hero’s brands across more than 40 countries are playing a key role in ensuring people receive the support and goods they need.

In line with the World Health Organisation’s recommendation to take advantage of food delivery options, Delivery Hero’s global network is using its local ties for maximum social impact. From meal donations and assisting the elderly population, to transporting pharmaceuticals and medical equipment, we are making use of local operations and infrastructure to keep our communities safe, healthy and fed.

Niklas Östberg, CEO & Co-Founder at Delivery Hero, said:

“Caring for each other and our ecosystem is a core part of our values at Delivery Hero. We have a duty to help and provide solutions for people trying to cope with this health crisis. The best way we can support is by providing as many people as possible with the supplies needed to stay at home. By using our existing infrastructure and collaborating with partners on the ground, we can ensure that our local communities get the supplies and care they need.”

Helping high risk groups

Aware of the challenges older generations face due to the pandemic, our Turkish brand Yemeksepeti is collaborating with the governing body of Istanbul to provide a hotline for residents aged over 65. These residents can call to order groceries without extra service charges or delivery fees. In Colombia, Domicilios.com is helping people over the age of 60 through a phone service where they can request orders from supermarkets and pharmacies.

Netpincer in Hungary has partnered with the Red Cross to increase capacity for hospitals by setting up a medical center in Budapest. This includes co-financing a center for the only children’s hospital in the country, where infected children get the best treatment possible without endangering other children in the hospital. Through a virtual charity shop on the Netpincer platform, customers also have the option to contribute towards this cause.

Providing essential goods and services

Now more than ever, delivery services play a key role in ensuring that people receive necessary goods and groceries. Delivery Hero’s brands are partnering with various local institutions to make this possible. In the Middle East, our brand Talabat is joining forces with the Kuwaiti government, providing grocery delivery services from its Co-Op supermarkets free of charge. In doing so, Talabat is supporting the government’s quarantine efforts while fulfilling a basic need for groceries, meal kits and cooked meals.

In partnership with the Ministry of Health and Food & Drug Authority, HungerStation in Saudi Arabia is providing hand sanitizers for people in need. Similarly, foodpanda Pakistan is ensuring people have access to hand sanitizers and soaps by making these items available at purchasing price through its grocery service Pandamart.

Delivery Hero has moreover joined a partnership of leading tech companies in Europe, collaborating on the initiative “Gesund Zusammen” (Healthy Together). The initiative is looking to combat the pandemic by developing digital solutions to protect risk groups and reduce the burden on healthcare systems.

Delivering medicine

With many communities facing limitations to leave their homes, our brands are supporting governments in delivering medical supplies. In the United Arab Emirates, Talabat is working with the Dubai Health Authority to deliver medicine to patients in remote areas. Talabat Jordan also launched an initiative in collaboration with the government to deliver medicine from hospitals and clinics to people during the lockdown.

In Latin America, PedidosYa is offering free delivery for goods from pharmacies and supermarkets, so people can remain in their homes while having secure access to necessary goods. Appetito24 in Panama is partnering with the local government to deliver medicine to more than 30,000 people aged over 65.

Meal donations

Our teams around the world have gone above and beyond to provide meals where they are most needed. Together, they have already donated more than 200,000 meals to frontline workers and communities in need.

In Kuwait, Talabat is collaborating with the Food & Relief Bank to donate free food boxes to 1,000 families in need, including rice, sugar, flour and cooking oil. Talabat has also been partnering with cloud kitchen platform Kitopi in the United Arab Emirates. In close cooperation with local authorities, together they have donated and delivered a total of 20,000 meals (1,000 meals daily) to communities in Dubai. Together with Dubai Police and the Dubai Health Authority (DHA),drop-off zones have been created to keep deliveries safe. Otlob Egypt is supporting vulnerable communities by providing sponsored meals to 1,000 families for a month, in cooperation with the sustainable development organisation Misr El Kheir Foundation.

Our Latin American brand PedidosYa is giving up to 1,000 free lunches per day to people who are at the forefront of fighting COVID-19 in Bolivia and Argentina, amounting to over 35,000 meals so far. In Colombia, Domicilios.com has donated more than 1,300 meal vouchers to healthcare workers, as well as collaborating with a key partner to deliver over 2,000 coffees and snacks to healthcare workers in more than 30 hospitals.

Yemeksepeti in Turkey teamed up with Dominos to deliver 150,000 pizzas to 24 hospitals across the country and in the Czech Republic, Dáme jídlo has donated over 2,000 meals to hospitals. Delivery Hero Korea is working with NGOs and the local government to donate meal coupons worth KRW 100 million (EUR 75,000) to 5,000 children in Daegu city, who are facing difficulties accessing meals due to school closings.

foodpanda is giving out free meal vouchers to frontline health workers across its Asian markets. In addition, foodpanda Pakistan has provided over 3,000 free meals to frontline workers to support them as they provide crucial services amidst COVID-19, while foodpanda Taiwan is donating 10,000 free meals to health workers. In the Nordics, foodora is donating vouchers to hospital personnel across Sweden, Finland and Norway.

This is only a selection of the actions our brands are taking around the world to help their communities and frontline workers in the effort to combat this pandemic. Delivery services are playing an important role in aiding people during this difficult time, and we will continue to provide our support in all its forms, for as long as it is needed.



Delivery Hero is one of the leading global online food ordering and delivery marketplaces. The company maintains number one competitive market positions, in terms of restaurants, active users and orders, and online and mobile platforms, across 35 out of 44 countries in Europe, the Middle East & North Africa (MENA), Latin America and Asia-Pacific. Delivery Hero also operates its own delivery service primarily in over 600 cities around the world. Delivery Hero is headquartered in Berlin, Germany and has over 22,000 employees.


Sigrid Dalberg-Krajewski
Director of Global Communications

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