Delivery Hero’s global tech hubs focus on quality to enhance the customer experience
Berlin, 27 September 2022 – Delivery Hero SE (“Delivery Hero” or the “Company”), the world’s leading local delivery platform, is focused on delighting its global customer base as it enhances the quality of its local services. Innovation within the company’s global tech hubs is pivotal to this ambition. Read on to discover key updates – from inventive new delivery methods to upskilling global tech talent.
Deliveries that delight: new services piloted in Asia, Europe, and the Middle East
In Istanbul, local brand Yemeksepeti is piloting indoor and outdoor robot delivery for a fast, efficient and reliable ordering experience. The company has also successfully trialed delivery by jet ski in Marmaris and drones in Bebek, expanding its delivery horizons to reach new heights. Talabat also announced the launch of its drone food delivery pilot program in Qatar in June.
foodpanda users in Singapore can now enjoy greater convenience with pandago, the new on-demand customer-to-customer (“C2C”) express delivery service. The service is an extension of foodpanda’s Logistics-as-a-Service vertical and allows customers to make use of foodpanda’s rider fleet for small instant deliveries around the clock, at wallet-friendly prices. From sending home-cooked food to friends to picking up forgotten documents from home, if it can fit into a rider’s backpack, pandago can deliver it at the click of a button.
Foodora Sweden moves into dry cleaning and doctor consultations
Since September, Foodora Sweden has rolled out new services including dry cleaning and doctor consultations on its platform, providing additional convenience to its customers. Following the pilot program in Sweden, the company aims to expand this service to other Nordic countries including Norway and Finland.
Leveling up tech talent: scholarships and programs launched in Asia and Europe
foodpanda Asia has launched its foodpanda PowerUp! Tech Academy. With Singapore as its base, this includes programs and partnerships to grow the local tech talent pool, upskill riders, and help merchants digitalize across Asia. foodpanda is committed to continued investment to grow Asia’s digital economy, tech community, and startup ecosystem. The company also signed a Memorandum of Understanding (MOU) with the Singapore University of Technology and Design (SUTD) to nurture future tech talents and collaborate on tech and innovation research.
In Spain, Glovo, in collaboration with KeepCoding – a high-performance tech school – has launched the first edition of an IT scholarship program dedicated to teaching women without previous experience in the tech sector. The intention is to introduce 200 women to the STEM world. The program consists of a 6-month online Python coding course with dedicated teachers and a practical approach. At the end of the training, the top 15 students will be offered an internship at Glovo’s headquarters in Barcelona in the Tech or Data teams, to begin in 2023.
In August, Delivery Hero completed the pilot of the Delivery Hero Tech Academy (“DHTA”), with more than 75% of the cohort having been hired as full-time employees. The DHTA is the Company’s flagship initiative for supporting diversity in tech, equipping students with the knowledge of the Java and Python coding languages to launch their careers as entry-level engineers at Delivery Hero.
Engineer Exchange: Berlin and Seoul launch pilot program
To support innovation across borders, Delivery Hero and Woowa have launched a new Engineer Exchange Program. Over six weeks, Delivery Hero will open the doors of its Berlin headquarters to engineers from the Korean team, before sending members of its own tech team to Seoul to learn from the local entity. This program reflects the company’s broader ambition to develop stronger synergies between its international tech hubs, enabling tech teams around the globe to explore and build upon developments that have been pioneered in other regions.
Delivering everyday happiness at WOOWACON tech conference
This October, Woowa Brothers will host its large-scale tech event, WOOWACON tech conference, with over 30 sessions led by employees of the company’s tech division. Talks on technology, services, vision, and values of Woowa Brothers will be streamed on YouTube. The summit will also feature Delivery Hero’s CTO, Christian Hardenberg, who will give a talk on the importance of global collaboration and why Delivery Hero is embracing its Avengers set-up to deliver happiness worldwide.
Building an empathetic product culture at talabat
At talabat, user-centricity is at the core of the product design process, and regular interactions with customers are integral. In order to ensure a nuanced and high-quality interaction, the user research team came up with flashcards that enable product and design teams to effectively communicate with users while keeping their bias to a minimum. Additional trainings are also underway to foster a collaborative and open-feedback culture within the product organization. This customer-centric product culture ultimately fosters tech and product innovation in the company.
Discover more about tech and innovation at Delivery Hero by visiting the website here.
ABOUT DELIVERY HERO
Delivery Hero is the world’s leading local delivery platform, operating its service in over 70 countries across Asia, Europe, Latin America, the Middle East and Africa. The Company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is now part of the MDAX stock market index. For more information, please visit www.deliveryhero.com
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