Delivering a more sustainable future

Creating a more sustainable restaurant and delivery ecosystem

One of our company values at Delivery Hero is “We Are Heroes Because We Care”. We care for our customers, our teams, the environment, and the world around us. We want to contribute to stable economic, social and ecological conditions for present and future generations. This means taking responsibility for the impact of our business, mitigating this impact by reducing our footprint, and contributing to long-term solutions that are aligned with our core values.

Sustainability is about responsibility: If we deal responsibly with our people and our environment, and do business in a way that is both forward-thinking and caring, we contribute to sustainable development. Ultimately, we want to do our part to make the UN Sustainable Development Goals (SDGs) a reality and we believe that this focus will make our company more successful, not only today but for many years to come.

Our approach

As an industry leader, we want to take responsibility for the impact our business has on society and the environment. We have developed an extensive CSR and Sustainability Program with multiple social and environmental initiatives, such as meal donations, corporate volunteering, safety, climate action, and a global sustainable food packaging scheme.

You can find more details on our CSR & Sustainability approach and projects in our non-financial report here.

“Becoming more sustainable is an important part of Delivery Hero’s ambition to build a company that future generations can be proud of. We steer our global climate action in a sincere, ambitious, and transparent way in order to actively combat climate change. We want to set an example in the tech industry and deliver a more sustainable future for our customers around the world.”

Niklas Östberg, CEO and Co-Founder of Delivery Hero

Our material topics

To define our sustainability approach and our non-financial reporting strategy, we need to identify the topics that are relevant to our business. We do this on an annual basis and include internal and external stakeholder input. The assessment of the relevant topics was grounded in research, frameworks such as the UN SDGs and GRI, the competitive environment, and Delivery Hero’s own ambitions.

We clustered our topics into four pillars: (1) Climate & Environment, (2) Workforce, Safety & Human Rights, (3) Responsible Governance & Ethics, and (4) Social Engagement & Partnerships. These were divided into 16 sub-topics, which you can see in our materiality matrix on the right. 

For more information on the specific pillars and the process to define the non-financial topics relevant to our business, please look at our 2021 non-financial report here.


Learn more about our programs