Delivering a more sustainable future

Carbon neutral in 2021

We are Heroes because we care – this is one of our core values at Delivery Hero. We care for our employees, partners and the communities we operate in, and also for the environment.

To care for the environment means being willing to take action. As one of the leading global online food ordering and delivery marketplaces, we are setting an ambitious goal to be carbon neutral globally by the end of 2021.

We started this journey by making our Berlin headquarters carbon neutral in 2019. In 2020, we achieved carbon neutrality in our European operations and from January 2021 we are carbon neutral in our Latin American operations as well.

Why are we going carbon neutral?

Levels of greenhouse gases, such as carbon dioxide, are increasing in the atmosphere. This causes global warming, which has dramatic impacts on human well-being and life on earth.

We believe that companies need to be part of the solution to climate change. That’s why we take responsibility for the emissions created by our business.

About the projects we support

• Creating thermal energy from plant waste in Bulgaria (“Svilosa”)
• Creating solar energy in India (“Mahindra”)
• Creating wind energy in India (“Tamilnadu Wind Power”)
• Creating hydroelectric power in China (“Grouped Hydo”)

For the full details about the projects we support, click here to visit our offsetting dashboard.

About our partner: South Pole

South Pole is supporting Delivery Hero in setting the right methodology for the carbon measurements, choosing the best offsetting projects and creating a reduction strategy for the upcoming years.

South Pole is a leading advisor and provider of global climate services, with more than 350 experts in 18 offices globally. South Pole helps private and public organizations and companies reduce their impact on the climate while mitigating risk and creating value.

Q&A on our climate action at Delivery Hero


What does it mean to become a carbon neutral company?

Companies are climate/carbon neutral if their carbon emissions have been calculated and reduced/avoided/offset by supporting internationally recognized carbon offset projects.

How does Delivery Hero measure its emissions and what activities are included in scope?

We base our carbon footprint calculation on “The GHG Protocol Corporate Accounting and Reporting Standard”. Our measurement and offsetting scope includes both direct (i.e. Scope 1) and indirect (i.e. Scope 2 and 3) emissions from our offices, Dmarts and virtual kitchens. As part of scope 3 emissions, among other emissions categories we consider, we are also including the carbon footprint of groceries products sold by our Dmarts and the deliveries emissions (from our own deliveries and from our restaurants partners deliveries). For more information on our methodology, please see our 2020 GHG methodology here.

How does carbon offsetting work?

Carbon offsetting allows a company to compensate for its GHG emissions by funding projects that reduce GHG emissions made elsewhere. To learn more about offsetting please visit “South Pole Carbon offsets – FAQ” here.

What are the reduction measures Delivery Hero takes?

To achieve carbon neutrality quickly, we are first offsetting all of our emissions. Once we will complete the carbon footprint measurement globally, we are planning to set reduction targets based on the GHG results and invest in a carbon reduction program (some of the reduction opportunities we are exploring are e-mobility for our deliveries and sustainable packaging).

For additional queries regarding Delivery Hero’s sustainability activities, please refer to: sustainability@deliveryhero.com